Return Policy

At Soul Blue, we want you to love your purchase as much as we loved creating it!

If something isn’t quite right, we’re here to help.

1. Eligibility for Returns

Returns or exchanges are accepted within 3 days of receiving your order.

Items must be unused, unwashed, and in original condition with tags attached.

Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Custom or made-to-order products

Limited edition drops

Gift cards

Sale or discounted items

3. How to Start a Return or Exchange

To initiate a return or exchange:

Email us at info@soulblueapparel.com with your order number and reason for return.

We’ll provide instructions and a return shipping address.

Once your item is received and inspected, we’ll notify you of the approval or rejection of your return.

4. Refunds

Approved returns will be refunded to your original method of payment (minus shipping costs) within [5–10 business days] after inspection.

Original shipping charges are non-refundable.

If your refund is delayed, please check with your bank or credit card company — processing times may vary.

5. Exchanges

Exchanges are processed once we receive your original item.

If the desired size or style is unavailable, we’ll issue a refund instead.

6. Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 7 days of delivery at [your email address] with photos of the issue.

We’ll make it right as quickly as possible.

7. Shipping Your Return

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping method — Soul Blue Apparel is not responsible for lost return packages.

8. Contact Us

For any questions about your return, please reach out:

🌊 Soul Blue